DictateNow is an integral part of our firm now, providing an essential typing service. They complete our work within our case management system which makes the service as seamless as possible. Solicitors outsource work to DictateNow themselves so that they can manage their and their secretaries workloads and so maintain the high level of service for our clients. It is particularly useful for work sent out of hours.
I like the fact that we have a team of DictateNow typists who have got to know our systems well. The turnaround times are excellent (generally in less than an hour) and if we have any issues they are resolved quickly. Nothing is too much trouble for them and some of our lawyers use the service as a primary source of typing.
DictateNow did exactly what they said they would do. Their service has delivered in all aspects; quality, speed and cost - all nailed. Their account management and responsiveness to any issues are excellent.
We regard DictateNow as very much part of our team. Their typists work directly into our case management system using our templates and workflows thus ensuring that all our documents are produced in the same house-style
We are thrilled with the benefits which they are deriving from widespread use of the UK based DictateNow outsourced transcription services.
With legal aid firms working on very decreasing margins but still looking to maintain access to justice for clients, DictateNow keeps fixed legal costs down but at the same time to receive a fast, efficient and reliable service.
The firm rely on DictateNow providing experienced legal secretaries with high quality typing.
T V Edwards LLP have used DictateNow for a significant period and have become reliant on the service. DictateNow provides an efficient and organised typing service which has become vital to T V Edwards LLP as we expand and increase our work load.
The advantage is that the typing is saved directly into T V Edwards LLP’s case management system which reduces the administrative time once the typing has been completed. Also, DictateNow are able to complete typing quickly which is essential for fee earners, particularly those who are out of the office at court and who are under time constraints.
DictateNow also provide a helpful telephone support service for any queries that arise providing a professional service.
The dedicated Costs Typing Team at DictateNow have a first-rate knowledge of all aspects of costing work - from Points of Dispute and Statements of Costs to Client
Billing, Scheduling, formatting etc.
We use DictateNow’s outsourcing service as it offers us ease of use, cost effectiveness and flexibility.
I have found their support team extremely helpful and their quality typing provide an all round excellent service.
Our solicitors have appreciated the increased flexibility provided by the DictateNow typing service.
Whether in the office, at home, or on the road visiting clients, our solicitors can always find the time to complete urgent work, safe in the knowledge that dictated documents will be returned in good time and in good order.
From a management point of view, this typing service would be a useful addition to any legal team, either as a primary secretarial resource or as a back up for busier times.
With minimal start up costs, no monthly charges and no minimum usage policy, solicitors can use DictateNow as much or as little as they need, only ever paying for what they use – it really is a no-brainer.