"DictateNow is an integral part of our firm now, providing an essential typing service..."

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100% UK BASED
ISO27001:2013 ISO9001
Outsourcing
Cosourcing
Office
Smartphone
Hardware
Copy Typing & Document Formatting
Quality Control
Workflow & Cost Analysis
Outsourcing

Co-Sourced Home Office Team

The Co-Sourced Home Office Team offers a cost effective and totally secure typing service. This option is used by the majority of our Co-Source clients.

Dependent upon the volume of work DictateNow provide a dedicated typing team. The size of the team is determined by using management information provided by the client relating to volume of work (both digital dictation and document production). The volume of work sent is monitored carefully, if we find we have under-staffed a team we increase it, similarly if the typists are not being utilised properly we will decrease it.

We encourage regular communication between the co-sourced team and the client. This builds a strong relationship, engendering loyalty and familiarity with the fee earners and their work and ensures the quality of returned work is exceptionally high. Our team understand the ethos of the firm and the goals they are looking to achieve.

The co-source team work the hours the client requests, they can access the client’s systems and type directly on their servers; they are our client’s team but looked after by us.

Benefits

  • Dedicated team
  • Typing hours scheduled by the client to ensure adequate out of hours cover
  • Remote typing onto client’s Case or Document Management Systems
  • File Opening, Land Register Searches, Data Input, Document Production
  • Word, Excel, PowerPoint, Visio and others
  • Copy Typing/Document Amendments, multi voice recordings and meetings
  • Joint training provided by client and DictateNow In-House Trainer
  • Continued development and on-going training
  • UK based qualified and experienced legal secretaries working from home office
  • Typists type on the DN server.
  • No data, sound or word files are stored, transferred or saved on typists’ computers
  • Confidentiality agreement in place covering typist and visitors to their home office
  • Small team builds familiarity and loyalty, team leader for daily contact and escalation
  • Direct Communication between Fee Earners and Typists
  • Typists have DN email address and mobile phones and DN Secure Messenger
  • ISO 27001, fully compliant with the SRA and registered with the ICO for data protection

Co-Sourced Head Office Team

Dependent upon the volume of work DictateNow provide a dedicated typing team. The size of the team is determined by using management information provided by the client relating to volume of work (both digital dictation and document production). The volume of work sent is monitored carefully, if we find we have under-staffed a team we increase it, similarly if the typists are not being utilised properly we will decrease it.

We encourage regular communication between the co-sourced team and the client. This builds a strong relationship, engendering loyalty and familiarity with the fee earners and their work and ensures the quality of returned work is exceptionally high. Our team understand the ethos of the firm and the goals they are looking to achieve.

The co-source team work between 8am and 6pm, they can access the client’s systems and type directly on their servers; they are our client’s team but looked after by us.

Benefits

  • Dedicated team
  • Typing hours scheduled by the client to ensure adequate out of hours cover
  • Remote typing onto client’s Case or Document Management Systems
  • File Opening, Land Register Searches, Data Input, Document Production
  • Word, Excel, PowerPoint, Visio and others
  • Copy Typing/Document Amendments
  • Multi voice recordings and meetings
  • Joint training provided by client and DictateNow In-House Trainer
  • Continued development and on-going training
  • UK based qualified and experienced legal secretaries based in Head Office in Borehamwood
  • Typing team managed by team leader based at office
  • Small team builds familiarity and loyalty
  • Team leader for daily contact and escalation
  • Direct Communication between Fee Earners and Typists
  • Typists have DN email address and mobile phones and DN Secure Messenger
  • Typists sign and adhere to confidentiality agreement
  • ISO 27001, fully compliant with the SRA and registered with the ICO for data protection
   
 
We regard DictateNow as very much part of our team. Their typists work directly into our case management system using our templates and workflows thus ensuring that all our documents are produced in the same house-style.
   
     
 
Alastair Williams
Office Manager
at Crane & Staples