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  There was resistance
to change when Paris Smith reformed the firm’s secretarial services. Selling the DictateNow move to the partners was partly achieved by telling them that DictateNow only uses UK based secretaries - but it should have been the savings that swung it."

Alan calculates: “had Paris Smith tried to keep the same ratio as it grew over the three years following the change to outsourcing, the salary bill would have been £250,000 higher.

Paris Smith was able to retain a core group of secretaries, and use DictateNow to manage peaks and troughs.
   
     
 
Alan Cousins
Practice Director
Paris Smith LLP