"I like the fact that we have a team of DictateNow typists who have got to know our systems..."

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0845 601 7726
100% UK BASED
Overview
How it works
Confidentiality & Security
Confidentiality & Security

DictateNow understand that data security and client confidentiality is paramount, and is at the core of our business. All our typists are based in the UK and have experience of working in law firms, they understand the confidential and sensitive nature of everything they hear and type. They are also required to sign a confidentiality agreement.

DictateNow Office digital dictation platform is a totally secure system, supporting large, medium and small scale dictation workflow management for the legal, medical, government and surveying industries.

  • All DictateNow Outsourcing typists are based in the UK. 

  • All data outsourced to DictateNow is encrypted and stored on secure servers. 

  • All servers have a digital certificate, which allows clients to upload files to our servers using HTTPS & FTPS.

  • No typing is sent outside the UK, ensuring the requirements of the Data Protection Act are met thoroughly.

  • Documents returned with password protection.

  • Work typed on our server, not the typists’ local computers.

  • Option of sending work to the typing team based at the Head Office, as well as other UK based typists.

  • We operate a network of high performance servers processing the outsourced dictation in secure data centres.  Behind the servers runs Microsoft SQL as the back end database. All servers run RAID 5 configuration ensureing there is full redundancy built in, helping us to maintain a 24x7 service.
    
  DictateNow is an integral part of our firm now, providing an essential typing service. They complete our work within our case management system which makes the service as seamless as possible. Solicitors outsource work to DictateNow themselves so that they can manage their and their secretaries workloads and so maintain the high level of service for our clients. It is particularly useful for work sent out of hours.

I like the fact that we have a team of DictateNow typists who have got to know our systems well. The turnaround times are excellent (generally in less than an hour) and if we have any issues they are resolved quickly. Nothing is too much trouble for them and some of our lawyers use the service as a primary source of typing.
   
     
 
Bethan Davies
Senior Associate and Head of Applications Development at Freeth Cartwright LLP